Fireplace & Chimney Services in Fair Oaks

  
 
 
 
 
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Michael B. 
 
977 days ago
 
 
 Verified 
All thumbs up for this Company! Our tech was a young gentleman named Kyle and this man was spot on! Everything was spotless and he was super thorough with his evaluation and recommendations. Knowing I was a retired contractor, he explained the few areas I could handle myself and never pushed any usual " upscale" crap I normally have to endure. Can't say thanks enough to A-1 and more importantly Kyle. Thanks
  
 
 
 
 
 
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 Shirley L. 
 
995 days ago
 
 
 Verified 
Appointment was made for next day.  Arrived early.  Showed us before and after cleaning.  Inspection as expected.  Great value and service.  Would recommend their service.
  
 
 
 
 
 
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 Nick R. 
 
1006 days ago
 
 
 Verified 
Great service for chimney cleaning, responsive and quick to book an appointment. Technician was very knowledgeable and helpful and everything went smoothly and they took the time to educate us on a few issues that may arise in the future. Great company would use them again.
  
 
 
 
 
 
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 Lisa L. 
 
1085 days ago
 
 
 Verified 
A-1 Professional Home Services were amazing when I had asked about a cleaning and inspection for our home, every person I came in contact with were respectful and professional. They have excellent customer service. Martin was patient and transparent when I had questions about the cleaning and inspection before setting up the appointment. John was the technician that had serviced our appointment. He was informative about what he had found and the recommendations he had suggested. He was efficient and left his work space clean. We now have a clean fireplace and chimney! If you're looking for a licensed and qualified company to take care of your fireplace and chimney needs, A-1 Professional Home Services should be your go to! BEWARE that A1 Chimney Sweep is NOT A-1 Professional Home Services. They are unqualified and will scam you out of your money.
  
 
 
 
 
 
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 Sean R. 
 
1208 days ago
 
 
 Verified 
Professional and timely work! Would hire them again. Suggested recommended work but made it clear it was not necessary at this time.
  
 
 
 
 
 
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 Kimmie N. 
 
1549 days ago
 
 
 Verified 
I am extremely satisfied with the fast response time, the quality of service, the outstanding customer service and the very knowledge staff. No kidding, these guys are amazing! I definitely recommend them!
  
 
 
 
 
 
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 Sean D. 
 
1597 days ago
 
 
 Verified 
I called in for a dryer vent cleaning and was greeted by a knowledgeable gentleman who said he could arrange for one of his technicians to come by the house and figure out the best way to clean my vent.  I was able to get an appointment 4 days from when I called. He gave me a 4 hour window and expect a call when the tech would be on the way to my house.  Boom it all worked out as described. I was pleasently greeted by Jeremy one of the A1 senior service team members.  He got right to it, assessed the situation, explained the issues and how he was going to clean it.  He cleaned the entire run and even cleaned out all around my dryer.  He reconnected everything and left the areas he worked in cleaner than when he started.  I will use A1 again and I recommend this company.
  
 
 
 
 
 
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 Rachel D. 
 
1631 days ago
 
 
 Verified 
Joel provided a quick and professional visit to clean out my dryer vent. He also replaced the tubing from the dryer to the outdoor vent.
  
 
 
 
 
 
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 Lenni P. 
 
1633 days ago
 
 
 Verified 
I had my chimney cleaned by Jeremy and Alex from A-1 Chimney, and it was a wonderful experience. They found a huge problem in my chimney which could have caused a fire had it not been repaired. Both Jeremy (senior tech and Alex (his assistant tech) were kind, professional and very knowledgeable. They went above and beyond to fix this problem, and communicated everything clearly to me. I HIGHLY recommend them and will always return to their service.
  
 
 
 
 
 
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 Rebecca H. 
 
1654 days ago
 
 
 Verified 
I called around a few places but found A-1 to be the most helpful in explaining what services I should be looking for. The owner worked with my situation to quote me a price that was fair. The day of the appointment, Jeremy and Alex called ahead of time and showed up within the window I was given. They were very safe, considerate and professional. Jeremy was knowledgeable and gave a lot of advice on how to maintain both the chimney and dryer duct moving forward. He was clear in his explanations and patient in handling all my questions. We will use them for our maintenance in the years to come!
  
 
 
 
 
 
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 Tony A. 
 
1695 days ago
 
 
 Verified 
Just like their name says They're the best!  Not used to getting good customer service these days, but they exceeded my expectations genuinely listened and did a great job. If I ever have a problem, I'm calling these guys to solve it.
  
 
 
 
 
 
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 Stacie F. 
 
1736 days ago
 
 
 Verified 
Sawyer came to clean and inspect my chimney. He was polite, respectful, and very easy going.  He did a great job. Would definitely recommend him
  
 
 
 
 
 
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 Lex K. 
 
1856 days ago
 
 
 Verified 
Professional and courteous. Cleaned our chimney and didn't leave a mess.  Thanks A-1!
  
 
 
 
 
 
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 Kelli W. 
 
1867 days ago
 
 
 Verified 
Prompt, lots of availability, great customer service from the staff on the phone and the technician went 1000% above and beyond. Not only did he clear a challenging dryer vent clog that a different company couldn't clear; but he gave us some great tips on how to run our dryer efficiently. Worth the price.
  
 
 
 
 
 
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 Airy K. 
 
1928 days ago
 
 
 Verified 
This is a great company. When I called, I got an intelligent, friendly person on the phone right away (and during subsequent calls). They listened carefully to my problem and quoted a cheaper price than the other two companies I'd already tried. They set me up with an appointment earlier than I'd hoped for. On the appointment day, the technician called ahead to make sure we were home, and then arrived exactly when he said he would. He was courteous and friendly, and explained what he was doing. He found we didn't need all the work we'd asked for, and charged less. On the follow-up appointment, a second technician also arrived exactly on time and was just as friendly and professional. I wish they did more than chimneys/vents/screens, I'd hire them to do any handiwork on the house!
  
 
 
 
 
 
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 Christa G. 
 
1967 days ago
 
 
 Verified 
My dryer duct was very clogged and needed cleaning ASAP. I was able to schedule an appointment within a day of my first call. Austin arrived on time wearing a mask. He was very friendly and got right to work. The duct had years worth of buildup which made the cleaning more difficult than usual. However, Austin managed to get it cleared out fairly quickly. He also did great cleaning up after the job. I have already recommended this company to a friend. I will be using them again.
  
 
 
 
 
 
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 Tim H. 
 
1974 days ago
 
 
 Verified 
The two gentlemen were professional quick and cleaned up after the job. Fair price for the work. I would use them again
  
 
 
 
 
 
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 Mary V. 
 
2029 days ago
 
 
 Verified 
I'm really glad That I found this company on Yelp. It was fast and easy. I told them what I wanted done, they gave me a quote. I made an appointment for their next availability. I am so happy I went with this company.
  
 
 
 
 
 
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 Hussain N. 
 
2035 days ago
 
 
 Verified 
I scheduled an appointment for a chimney cleaning and dryer vent cleaning. Jeremy was the technician that came out. He did an amazing job! I highly recommend him. He was very friendly and knowledgeable. I had a bunch of questions since I have an unusual setup and he answered them all. He was very patient and seemed to look out for the customer. He didn't try to sell me unnecessary services and seemed very honest.
  
 
 
 
 
 
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 Padraic B. 
 
2037 days ago
 
 
 Verified 
Had the chimney cleaned and inspected, very happy with service. Got some good advise. very happy overall!
  
 
 
 
 
 
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 Vee M. 
 
2055 days ago
 
 
 Verified 
We have been in our home for 2 years and have never used the fireplace. Austin came out for cleaning and inspection and was very knowledgeable and professional. He was on time and got the job done quickly. I feel comfortable using my fireplace now.
  
 
 
 
 
 
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 Karie M. 
 
2057 days ago
 
 
 Verified 
A few days ago Sacramento had a very bad wind storm. I called property manager after I discovered the cover from our chimney had blown off. Austin from A-1 came this morning to replace the cover and cleaned our chimney. He was very professional and polite. Austin wore a mask and booties over his shoes. He also checked a few of our gutters that were clogged. Good job Austin!
  
 
 
 
 
 
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 David D. 
 
2057 days ago
 
 
 Verified 
Super impressed. I messaged them on Tuesday night at 7 PM. By Wednesday morning they wrote back and we scheduled a visit for Thursday afternoon. That's quick. The tech, Austin, called and texted about a half hour before arriving which was greatly appreciated. He was very nice, explained everything, answered questions, wore a mask, and did a great job. He cleaned my dryer inside and out, plus the duct all the way outside of the house. There was a ton of lint inside there after about 20 years of neglect. He also cleaned the fireplace quite well, and suggested a bit of work I could do myself to repair a tiny fracture in the concrete. He cleaned up well after himself, put everything back, etc. Great job. Total cost was $460 for everything, which was a good amount cheaper than another quote I was given for the same services.
  
 
 
 
 
 
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 Jessica S. 
 
2071 days ago
 
 
 Verified 
I recently had a chimney cleaning & inspection, dryer cleaning and gutter evaluation. Austin was our technician, he was extremely professional, knowledgeable and on time. I look forward to continuing business with A-1.
  
 
 
 
 
 
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 Joy S. 
 
2101 days ago
 
 
 Verified 
Very professional, from the quote I received via Yelp, to the individuals I spoke with on the phone, to the tech that did the job. Martin and Chris were super helpful on the phone and very kind. Jeremy the tech that came out today was very polite, wore his make the entire time and was dog friendly. This company also price matches! I got a great deal and was able make my appointment way sooner than I had expected. I highly recommend this company.
  
 
 
 
 
 
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 Karyn H. 
 
2113 days ago
 
 
 Verified 
+2
So pleased to have had A1 come to clean, inspect chimney and dryer. Yesterday reminder phone call to me. This morn a call :30 min prior to arrival by Sawyer the tech. Wore mask and gloves. Used tarp to protect floors. Used extreme care in my home. Carried large vac in.  Outside he went on roof and full inspection. Pictures were fab. Went thru one by one. They are emailed post appt. Professional, great customer service.  Could not be more pleased. And feel very safe for this fire log season.
  
 
 
 
 
 
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 Stephanie W. 
 
2116 days ago
 
 
 Verified 
Tech showed up on time.  Did a thorough inspection and gave me pricing on the spot for needed repairs.  They were a little pricey but did great work.
  
 
 
 
 
 
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 Darryl L. 
 
2125 days ago
 
 
 Verified 
Very professional and great customer service. Very please with the work I received. Employee identified himself and who he worked for. He took the time to explain everything to me.
  
 
 
 
 
 
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 Albert R. 
 
2129 days ago
 
 
 Verified 
Started this interaction today with them having lost my reservation, but ended with a manager (Richard) calling me right back and fixing the problem. First rule of customer service: every bad situation is an opportunity to wow the customer. So I am replacing the less than complimentary review I just had posted with this one. I'm leaving off the last star for now, just in case something goes south again, and also because I'm still coming down from the agitation I initially felt, not as much from them having lost my reservation, but because the CSR who answered the phone offered me no solutions and even made me feel like I was either lying or maybe nuts. Still coming down from that. Not a good feeling. But a teachable moment. My guess is that she was as confounded as Richard was as to why I wasn't in the system, and instead of making me feel better about things, inadvertently made me feel cast-aside. I am certain this was the place I called, because I remember giving the CSR who took my reservation the price quote, and when she repeated it back to me, she added ninety nine cents to the quote, and I thought, "I didn't say anything about 99 cents," but didn't want to quibble about it. After making the reservation, I looked at the quote again, and lo and behold, there was the 99 cents she mentioned. I say this because after getting off of the phone with the CSR today, I was racking my brain, mortified, that I had just reached out to the wrong place and made a stranger feel bad. But this strong memory proves to me that I was calling the right place. Anyway, Richard made it better (and even honored the original quote despite a subsequent increase in their rates), and the CSR seemed like she was a nice person, so after cooling down, I choose to remember this as a miscommunication and an unintended consequence.
  
 
 
 
 
 
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 justin h. 
 
2129 days ago
 
 
 Verified 
Everyone I spoke to at A1 was helpful and polite. Steve went the extra mile to help me with my fireplace insert. Overall, A1 provides true professionals.
  
 
 
 
 
 
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 Jodh M. 
 
2145 days ago
 
 
 Verified 
After 10+ years of not having our chimney and dryer vents inspected or cleaned, we noticed our dryer was taking longer to dry clothes and the fireplace would cause our room to become smokey. I requested quotes from many companies in the area and although they were not the "cheapest," I felt compelled after talking with Martin on the phone. Martin was so helpful, knowledgeable and personable that I could not help but have them perform the two services. Joel and another associate (I'm sorry I forgot his name) came today and performed a terrific job. They were professional, efficient and very informative. They wore masks and shoe covering which is really appreciated especially nowadays (covid). They took pics of their work and were honest about what needed to be done without being persistent. I also got a quote for their gutter services and a couple of upgrades to the fireplace and will hopefully be calling them back to schedule that. Overall, very professional, very trustworthy and most importantly very friendly. Thanks guys!
  
 
 
 
 
 
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 Tim R. 
 
2169 days ago
 
 
 Verified 
This company is what customer service is all about. They called ahead to let us know when to expect them and when they showed they were extremely professional. They were training a new guy and made it like I had 2 experienced guys taking care of my chimney. When you have a company like this that is not pushy and make you feel good about your discussions you make sure you let people know. Thank you A-1 Chimney for an excellent job
  
 
 
 
 
 
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 HK S. 
 
2291 days ago
 
 
 Verified 
On time. Professional. Courteous. I needed to switch out a dryer duct hose. The old one was crimped and leaking hot air into the laundry room. Contacted Chris at A-1 who scheduled a next day appt. but said if a  technician opened up, he could service me that afternoon. At noon, I got a call from Joel who said he was 20 minutes away. He came, assessed the problem, fixed it, and was done in 20 minutes. Great service. Five stars for their expertise and response!
  
 
 
 
 
 
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 Sharon A. 
 
2443 days ago
 
 
 Verified 
I wss given an appt within 2 days of calling. Senior Tech, Jeremy was very professional and thorough. He cleaned my chimney as well as inspected the outside where we have a problem. He explained all of our options and I had a written quote within minutes of him leaving. I highly recommend A-1 Chimney and especially Jeremy.
  
 
 
 
 
 
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 J H. 
 
2459 days ago
 
 
 Verified 
Very happy we chose A1 for helping address a major leak issue with our chimney. A1 has exhibited exceptional customer service & professionalism. I would highly recommend them for those two things alone! The work they've done is the highest tier of quality, not to mention timely follow up & checking in to make sure we're satisfied with the services we've received. Jeremy specifically has gone above & beyond by taking the time to really walk us through the repairs done, as well as double & triple checking said work. Both my wife & I are very thankful for this company, as they have been nothing but wonderful to work with!
  
 
 
 
 
 
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 Lori M. 
 
2646 days ago
 
 
 Verified 
We have been using A-1 Chimney for years for our annual cleaning and Jeremy has been to our home more than once.  He is always friendly and   cheerful.  He works hard and communicates beautifully.  He is a wonderful representation of this company.  All the employees that have come to our home have been great!!!!  Kim, on the phone is friendly and helpful, as well.  A clean chimney is a good feeling!!!  Thanks A-1 Chimney and a big thank you to Jeremy!!!!!
  
 
 
 
 
 
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 lisa s. 
 
2831 days ago
 
 
 Verified 
I'm so glad I was referred to A-1 for gutter cleaning!  They came to my house the NEXT day (before the next rainy forecast) and spent HOURS longer than they expected cleaning my gutters.  They didn't ask to increase their quoted price, just said they appreciate the work and wished me a happy holidays.  Very impressive.  I will be a repeat customer.
  
 
 
 
 
 
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 Mikekristi B. 
 
2847 days ago
 
 
 Verified 
What a great experience! Got the day/time we needed, Joel was here on time did an amazing job and was careful in the house! Thank you Joel for going above and beyond!
  
 
 
 
 
 
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 Martin B. 
 
3049 days ago
 
 
 Verified 
A1 Chimney inspected my masonry fireplace and then we discussed several options on how to get it functional again. In the end, I decided to have them install a wood burning insert. The installation was rather challenging and the insert did not completely fit in, there was a gap between the front plate and the fireplace surrounding. After having discussed with the technician and the owner, A1 came back and corrected the issue. I recommend A1 due to great customer orientation.
  
 
 
 
 
 
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 Joann M. 
 
3263 days ago
 
 
 Verified 
Called for service and the next day out Justin came cleaned my dryer vents and reattached my venting hose, I had had trouble with it staying on , and Justin attached it for me. Cleaned everything up nicely, all is well quite pleased!
  
 
 
 
 
 
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 Wanda Y. 
 
3321 days ago
 
 
 Verified 
We use this company for the first time. I was impressed with their quick response to my call back. The sweeper arrived on set time.  He did a excellent job of cleaning our smelly chimney. When my husband ask him to make sure to scrap it real good. The employee scraped the bricks again.  When he finished, the smell of burned wood that permeated throughout the house was gone! A job well done. We'll use them again and I highly recommend them. We received excellent customer service.
  
 
 
 
 
 
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 Annette J. 
 
3516 days ago
 
 
 Verified 
These guys were great! Joe arrived just when he said he would. Took about an hour to clean my OLD OLD fireplace and he was super clean and efficient! Paperwork was taken care of via electronic notepad, email and CC swiper too. Glad to see a service like this has gotten with the times. I won't wait 7 years to get this done again. Will definitely call them next year! Thank you!
  
 
 
 
 
 
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 Juan G. 
 
3567 days ago
 
 
 Verified 
Jeremy came to clean our chimney.  He cleaned it well and answered all of our questions, even ones we didn't k ow we should have asked.  We are first time homeowners and with him we are assured we are good to go for the season.  He was very friendly.
  
 
 
 
 
 
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 Jim P. 
 
3611 days ago
 
 
 Verified 
Team came out to clean and inspect chimney and to clear out the dryer vent.  Service was prompt and professional.   Would definitely use them again for similar services.
  
 
 
 
 
 
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 Irene A. 
 
3623 days ago
 
 
 Verified 
Excellent business -professional, quick for my emergency and repaired the problem in minutes. Loved them, will be my #1 call if ever needed again.
  
 
 
 
 
 
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 Jenny B. 
 
3736 days ago
 
 
 Verified 
Alan came 10 minutes before our scheduled time, which was wonderful. Our vents were severely plugged and Alan got really dirty and wet. He had his job cut out for him.  He was professional and friendly. I will definitely use A-1 again.
  
 
 
 
 
 
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 Lisa L. 
 
3838 days ago
 
 
 Verified 
I'm a 1st time customer.  I was referred to A-1 from another chimney sweep business who no longer cleans wood-burning fireplaces and uses A-1 during their busy season.  I must admit I was a little skeptical after reading some of these reviews but I thought I would call and if I didn't like the customer service on the phone then I wouldn't book.  I was very pleased with the person I spoke with.  He was friendly, patient and did a good job of explaining to me what the services would include.  Allan showed up as scheduled and did a great job cleaning my fireplace and he did get on the roof and inspected the chimney.  The price was the price I was quoted on the phone ($159) and I really liked how the inspection report was emailed to me before he left.  The report also included the estimate to make some repairs.  I am happy that I went with A-1 Chimney.
  
 
 
 
 
 
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 Peter P. 
 
3850 days ago
 
 
 Verified 
I'm a realtor, and call on A-1 frequently for inspections and, when needed, repairs for my clients' chimneys and gas fireplaces and dryer vents. They've always done a great job, and just yesterday I had a client tell me how happy they were with the technician who came to their home - did a great job cleaning out the dryer vent, which needed cleaning badly, and even took extra time to show her some things about their gas fireplace. Two weeks ago I watched a technician persevere for 20+ minutes walking around a 2nd story roof looking for the vent to do the dryer vent cleaning. Literally going above and beyond.
  
 
 
 
 
 
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 Barbara S. 
 
3928 days ago
 
 
 Verified 
My husband and I highly recommend A-1 Chimney. We have been using them for years. Our technician, Jeremy, is incredibly knowledgeable and courteous! They have done a few needed repairs, and their work is impeccable. If you need your chimney cleaned, your gutters cleaned or you clothes dryer duct cleaned out - call them! They are also very reasonable cost-wise and don't try to sell you work that doesn't need to be done. We trust them!
  
 
 
 
 
 
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 L M. 
 
3928 days ago
 
 
 Verified 
Highly recommend A-1.  Aaron was incredibly helpful, thorough, informative, and just a nice guy.  He set up our gas fireplace that hasn't worked in four years -- in and out in just an hour and a half!  When he left the space was spotless.  Will absolutely use this company in the future.
  
 
 
 
 
 
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 Kelli D. 
 
3935 days ago
 
 
 Verified 
The first technician came out to do a fireplace inspection for me and was not completely familiar with the type of pipe used for my gas log set (old house), so he recommended a follow up appointment with another technician that specialized in gas sets. He also installed a spark arrestor. Great timely service with a reminder call about a half an hour before he arrived. The second technician Aaron came to check the gas log set to make sure the pipe work was correct. He did a thorough job checking the connections and found no problems. He also kindly used the gas leak detector to make sure I connected my stove correctly. Very friendly and timely service. He also answered all the general questions I had which was kindly appreciated!
  
 
 
 
 
 
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 Rayne S. 
 
4121 days ago
 
 
 Verified 
Awesome and friendly service!  Allen was very diligent and answered all of our questions.  We will definitely hire again!  Thank you A-1!!!
  
 
 
 
 
 
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 Debbie S. 
 
4163 days ago
 
 
 Verified 
+0
I had my gutters cleaned! Woke up this morning to soft rain with no rattling gutters!  Thanks. I will now have this done ever few years
  
 
 
 
 
 
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 Cindy S. 
 
4402 days ago
 
 
 Verified 
Jeremy arrived promptly and was here to inspect /clean our fireplace-chimney.  He was polite, knowledgeable and informative.  He even offered to put us on a reminder schedule.  I will be using A-1 again and would highly recommend them.
  
 
 
 
 
 
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 John B. 
 
4509 days ago
 
 
 Verified 
Called A1 made an appointment they where very professional and arrived on time.  Cleaned the chimney and gave me a detailed inspection report.  I highly recommend this company.
  
 
 
 
 
 
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 Nanette C. 
 
4568 days ago
 
 
 Verified 
A1 Chimney was a great company to work with from the first phone call.  They were fast and efficient when making the appointment, prompt for the appointment time and worked quickly and CLEANLY when doing the actual chimney cleaning and inspection.  I will continue to use A1 Chimney EVERY year.  OH, and the young man that came to my home was friendly and businesslike.
  
 
 
 
 
 
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 Sue H. 
 
4577 days ago
 
 
 Verified 
called this morning for appointment, came same day...and right on time! Great customer service, cleaned my chimney and dryer vent. everyone over the phone was great, and our tech Allen was professional and helpful. THANKS
  
 
 
 
 
 
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 Jenna M. 
 
4579 days ago
 
 
 Verified 
Excellent service and professionalism. They were on time, cleaned the chimney with zero mess, gave me a free inspection and didn't try to sell me on anything. We would definitely recommend A1 Chimney.
  
 
 
 
 
 
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 Eric S. 
 
4579 days ago
 
 
 Verified 
Hard to say, "Woohoo!" because it wasn't like they delivered me beer and pizza, and they didn't pay me, but.... Working with A-1 Chimney made our home safer, warmer, and more usable. We recently purchased an old home that had trouble with the chimney. Thankfully, our real estate agent pointed us in the direction of A-1 chimney to do an inspection, and we chose them to do the repair. The A-1 team was incredibly professional. The detail in the inspection report was easily understandable, and the process to hire them to make the repairs was also easy. The team arrived on time, performed the work, and they did a little extra cosmetic work, too which helped us save money and provided a better overall look. Highly recommended.
  
 
 
 
 
 
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 Cindy D. 
 
4579 days ago
 
 
 Verified 
So far, so good! A-1 Chimney cleaned my chimney in December right before Christmas. The man who came out, Justin, was very polite and knowledgeable. Justin inspected the top of the chimney first and even brought me pictures to show me some of the issues I'm having at the top (primarily some wood damage). He brought a huge vacuum cleaner into the house, used a tarp, and vacuumed out the fireplace area. He pointed out a crack in the floor and the back of my chimney. I had known about this crack, but had been told previously that it would probably cost upwards of $300 to fix it. Justin suggested sealing it for $40. He told me that this is probably a temporary solution, but that it should last for a number of years since I rarely use my fireplace. Overall, Justin seemed honest, and didn't want to charge me for a lot of extra things that I could do myself, and left the place clean. My only complaint is that the fireplace is still smoking a little more than I would like. I'm not sure why this is, and it may have nothing to do with A-1 Chimney. Full disclosure: A-1 Chimney has asked some of their customers to write reviews for compensation. However, they do not dictate whether these reviews need to be positive or negative. I don't blame them since reviews online help local businesses, and sometimes negative reviews outweigh positive reviews simply because those of us with good experiences don't take the time to write about them. :-)
  
 
 
 
 
 
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 Jackie C. 
 
4579 days ago
 
 
 Verified 
I found the selling staff and install staff to be very nice and informative. I had a new gas insert and dryer vent service done on a home I purchased. It took a few times for the fireplace install, however I was informed along the way with what the issues were.
  
 
 
 
 
 
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 Jennifer A. 
 
4598 days ago
 
 
 Verified 
I am totally surprised by the terrible reviews. We have been having a problem with smoke coming into the house when we light a fire. Thinking the problem was due to the chimney being dirty, we purchased all of the chimney sweep stuff, and cleaned it ourselves. After the thorough clean, however, we still had a huge issue with smoke. I saw the groupon deal for an inspection and cleaning, and emailed them to see if they would be willing to give us a deal for just the inspection. They offered me a pretty good deal. Their employee Justin came on time. He was super polite, and appeared very knowledgeable. Best off, he was incredibly thorough. He spent 40 minutes or so looking into the fireplace insert, as well as looking into the chimney. He checked the pipes to determine if it was thoroughly cleaned. I was a little concerned that in order to get more business, they would claim that the cleaning we did was not sufficient, and that it needed a professional cleaning. However, he commented multiple times that it was cleaned extremely well. This alone, in my opinion, proved a great deal of credibility. He gave us several tips on how to avoid problems. The most impressive thing he did was suggest that we spray paint the metal part of the top of the chimney (with high temperature paint). He said it was beginning to rust and they could do it for us, but it was be very expensive. And he said if it continued to corrode, and needed to be replaced, it was be extremely expensive to replace. Yeah, you heard right, they gave me a tip on how to save major dough. The issue we had with the smoke was related to the flue. The flue handle had broken, so the flue was stuck closed. He opened it, and said that it was fine to just keep it open. We were not charged anything over the inspection fee. I see that A1 has lot of negative reviews, and I can't speak for others, but Justin demonstrated a great deal of integrity, professionalism, and skill. We are very happy to be able to again use our fireplace (even though it is now spring, lol!). And if you ever have an issue with the manager, request to speak to the owner.  He clearly cares about how well his company operates. Look at how he responds to customers on yelp. Few businesses take the time to address unhappy customers... I would know since I have written many bad reviews about other companies myself ;) I would absolutely recommend this company!
  
 
 
 
 
 
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 Carie N. 
 
4634 days ago
 
 
 Verified 
We were referred to A1 by another company and needed someone to come out quickly for a safety inspection and repair of our gas fireplace. They scheduled us for the day after I called. They gave me a 4 hour window but called to confirm the exact time. The tech, Aaron,  thought he might be 5 minutes late and called to let me know. Rare these days. Aaron was very polite, very clean in the work area and really thorough. He explained what he was doing, what the issues were, how he resolved them, did a really thorough cleaning (all parts out on cloth over the floor) then performed multiple tests to make sure everything worked well and that our fireplace was safe to use. Our fireplace hasn't put out this much flame in years and it's heating the room again!  We were very happy with the professionalism of scheduling the appointment and with our service, and would highly recommend Aaron.
  
 
 
 
 
 
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 David V. 
 
4641 days ago
 
 
 Verified 
My experience (2 appointments) with A-1 Chimney was perfect. The first technician visited to clean my chimney and provide an estimate to replace a broken damper. He called on his way with an estimated time of arrival, showed up on time, cleaned everything and left an estimate within a reasonable timeframe. I then scheduled the second appointment to have the damper replaced. The second technician (Jeremy) also called with an ETA on his way out. He arrived on time and then inspected the damper. After a while, he explained that he may be able to repair the damper without replacing it. Jeremy showed me exactly what he was talking about, called his local office and provided a new estimate on the spot. He was able to repair the damper without replacing it. He sent me photos of everything prior to leaving and left detailed comments on the invoice. Jeremy's attention to detail saved my family hundreds of dollars! Very few companies would do the right thing like this because most companies would simply make their technicians complete the ordered service to make the most amount of money as possible. Overall, I am complete satisfied with A-1 Chimney's customer service and professionalism. I would recommend them to anyone and everyone (plus, they drove out to Woodland when another Sacramento chimney company wouldn't).
  
 
 
 
 
 
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 Michele T. 
 
4663 days ago
 
 
 Verified 
I have to agree with mymy n.  I was worried after reading the reviews that this would not be the company for me, but I called and they were able to schedule my appointment for the next day.  Leon came out, he is very nice and professional and cleaned my chimney in no time and didn't try to sell me any other services.  In fact he even gave me tips on better ways to use my fireplace.  I would use them again in a heart beat!
  
 
 
 
 
 
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 B A. 
 
4679 days ago
 
 
 Verified 
I purchased a groupon with A-1 for a chimney cleaning and inspection. By the time I called them to schedule the work, it was only a week before Thanksgiving. They were really busy and at first couldn't fit us in before the holiday. But seeing my desperation, they found a way to squeeze us in the same day! The inspection and report were very thorough with detailed pictures. They also had before and after pictures of the cleaning itself - night and day difference! We're really pleased with this service and very happy to be able to use our fireplace over Thanksgiving.
  
 
 
 
 
 
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 mymy n. 
 
4689 days ago
 
 
 Verified 
Wow, I am really impressed! I was crossing my fingers after reading the other reviews bc I needed it to be done ASAP. I was really hesitant to call a-1 after reading other reviews but wow am I impressed! First off, I would like to mention how timely their scheduling system was. I called and got an appointment two days later and I was unable to make it within the time frame and they were nice enough to push it back to the next opening window. We got a call about fifteen minutes before Leon showed and he was really courteous! He came in rolled out all his supplies to assure that he did not leave a mess. I really appreciated that considering how OCD I am with contractors wearing their shoes in our house. Anyhow, he came in let us ask and answered questions we had and got straight to work. After then he found a clot in our chimney and cleared it by going on top of the roof. I am very pleased with the results and so happy that it wasn't what the other reviews made it to be. Leon also gave us a few tips as far as keeping it clean and such. Thanks Leon for a job well done! Will definitely return for our annual chimney cleaning.
  
 
 
 
 
 
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 Laura Lee B. 
 
4714 days ago
 
 
 Verified 
Just had our chimney cleaned & inspected. Competitive/fair pricing, Booking apt was timely, straight-forward and courteous. Technician, Jeremy, was on-time (called to confirm in advance), very respectful, covered surrounding area carefully w/ drop-cloths to avoid soil and extremely thorough fireplace insert & chimney cleaning.  Definitely recommend A-1 Chimney and already calendared to give them a all this time next year!
  
 
 
 
 
 
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 Leah G. 
 
4789 days ago
 
 
 Verified 
Needed our dryer vent cleaned asap as we had lent coming out of the vent on the roof.  I emailed A-1 and they were out the next morning.  I got a call from the technician Jeremy saying he would be here in 20 minutes.  When Jeremy arrived he was professional and and nice.  He got the job done quickly and informed me of everything I needed to know about what he did.  I was very happy with his customer service.  Jeremy was great!
  
 
 
 
 
 
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 Carole M. 
 
4980 days ago
 
 
 Verified 
I called for a cleaning and inspection due to some issues I was having with my wood stove.  I called for an appt and they were able to send someone out that day.  Unfortunately I had had a fire going that morning so Jeremy was not able to do a cleaning but he did diagnose my issue and fixed it somewhat at the time with no charge.  I rescheduled for today and Jeremy came back and did a complete cleaning.    My chimney had apparently never been cleaned based on what he said and I had not done it in the year that I have been here.  It was a very difficult cleaning due to the type of chimney and the amount of build up.  Jeremy was neat and very courteous.  He cleaned up everything and my fire is burning great now.  I would highly recommend A-1 Chimney.  I believe the price was reasonable based on the amount of work and time that it took him.
  
 
 
 
 
 
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 L G. 
 
4982 days ago
 
 
 Verified 
I live out in Davis and Justin came out and replaced everything in the chimney and performed a chimney cleaning. He was quick and tidy and really polite. I can definitely recommend this company to a friend.
  
 
 
 
 
 
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 Sangita K. 
 
4990 days ago
 
 
 Verified 
They prompt and punctual. Great service! Reliable and affordable. Thanks.
  
 
 
 
 
 
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 Lisa K. 
 
4992 days ago
 
 
 Verified 
I would definitely refer them to anyone looking to get their fireplace cleaned.  I called and they came out the next morning.  I asked if they could tighten the time frame and I was the first one.  Jeremy was great.  Spent an hour cleaning out the fp and writing up the results.  I then asked if he could look at our dryer vent.  He was like a cat walking up on the roof and taking pictures of all the lint that was stuck.  It took him an additional 45 minutes to clean it out and he gave me a before and after pic on that as well.  I would say that they are experienced, took the time to write, photo and explain the fireplace and the dryer vent.  Not sure what all the complaints are about.  I have had 2 other friends that used them and were very happy with their service.  I wasn't going to use them based on the reviews and told A-1 that.  They said they were not sure why only the bad reviews were posted as they have had others write good reviews which are not posted.  Whats up with that yelp?  This would put alot of small businesses out of work!!
  
 
 
 
 
 
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 Nolana D. 
 
5005 days ago
 
 
 Verified 
I've used A-1 Chimney for three years now, ever since I moved into my new place with a wood stove.  The technicians have all been courteous and friendly, did not make a mess, and did a great job cleaning my wood stove.  Thank you!
  
 
 
 
 
 
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 Julie B. 
 
5007 days ago
 
 
 Verified 
Last year I purchased a condo with two chimneys.  A-1 performed the inspection, cleaning and installation of caps for both chimneys.  I also inquired about purchasing glass doors for my unusually sized living room fireplace.  For each service, I found them professional and extremely helpful.  The service techs were polite and timely.  Since I was on a tight budget, the manager was very helpful in trying to keep the cost down for a closure on the front of my living room fireplace by giving me less costly alternatives which were not purchased from their business.  I would not hesitate in recommending this company to my family or friends.
  
 
 
 
 
 
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 Bronda F. 
 
5014 days ago
 
 
 Verified 
We had a badly damaged fireplace that needed sealing. The young man was courteous, professional & thorough. The inspection fee was applied toward our payment. We were very pleased with the services provided. We have used them in the past & will contact them for future service needs. The prompt service was also a plus.
  
 
 
 
 
 
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 Shakira F. 
 
5027 days ago
 
 
 Verified 
They answered all of my questions and were very helpful on the phone before the appointment.  The technician who worked at my house was great -- very nice, knowledgeable and efficient.  My only complaint is that I was told they would arrive between 8:00-10:00 a.m. and I was the first appointment.  I called after 10:00 a.m. the day of the service, was told I was the second appointment and was informed that someone would arrive by 11:00 a.m., which he did.  I would use this company again and recommend.
  
 
 
 
 
 
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 Cliff D. 
 
5062 days ago
 
 
 Verified 
We recently had our chimney cleaned and were very happy with the service overall.  The employee did a great job on the cleaning, was very courteous and left the our place without a mess.
  
 
 
 
 
 
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 Cindy F. 
 
5083 days ago
 
 
 Verified 
I had them clean my chimney and dryer vent. The office was polite, the tech arrived on time and did the job as asked. Even explained to me how to use the stove insert (just moved into this house and have never had a stove before).  Charged me $149 for the chim cleaning and $99 for dryer vent cleaning. I would use them again.
  
 
 
 
 
 
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 Sylvia P. 
 
5122 days ago
 
 
 Verified 
A -1Chimney recently performed a chimney sweep and inspection on a property we just recently purchased. Anthony was prompt, courteous, and got straight to work. He went about his business until it was time to review his findings. I felt like it was an honest evaluation with no pressure to perform. I was very satisfied with their work and would recommend their services.
  
 
 
 
 
 
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 Kari C. 
 
5131 days ago
 
 
 Verified 
I paid attention to the reviews and am very glad I did.  I had Aaron and Justin come to clean air ducts and dryer vent.  What a great couple of guys!  Also, all communications with the office were pleasant.  This is a company in today's impersonal world that still pays attention to customer service and satisfaction.  I'll be calling them again when I need my chimney or windows cleaned. One more satisfied customer :)))
  
 
 
 
 
 
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 Tracy B. 
 
5131 days ago
 
 
 Verified 
Loved the service we have used with A-! Chimney. They came out and cleaned my carpet with their new high tech cleaning system. I was able to walk on my carpets immediately after they were done cleaning! Dry carpet cleaning is the way to go. They also did some other work at the house that was amazing. Usually a messy job but their employee Aaron was very fast, attention to detail and cleaned up the area like you wouldn't have even known he was there.
  
 
 
 
 
 
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 Steve L. 
 
5270 days ago
 
 
 Verified 
I called A-1 Chimney after almost getting burned by a Groupon deal with someone else (see my other reviews).  I was told by the previous company that our chimneys were extra dirty, so it would cost extra to clean them.  The guy at A-1 quoted me $149 for the first chimney and $99 for the second, regardless of how dirty they are.  That is less than the cost of the Groupon deal with the upsell ($300 total). Alan came out right on time and was clean and professional.  He cleaned our main chimney and even cleaned the fireplace (ashes and all), grill and glass doors as well!  Not a speck of ash anywhere. He then went to the other chimney and said it wasn't dirty enough to clean.  $149 and we our chimneys are good! He did point out a few other things we needed to fix, which were actually pretty obvious (like a cracked panel and unsealed gas line). I'm surprised there are two bad reviews here.  Check them out on Google- 20 reviews, almost all 5-star. http://maps.google.com/maps/place?hl=en&bav=on.2,or.r_gc.r_pw.r_qf.,cf.osb&biw=1280&bih=909&um=1&ie=UTF-8&q=chimney+sweep+sacramento&fb=1&gl=us&hq=chimney+sweep&hnear=0x809ac672b28397f9:0x921f6aaa74197fdb,Sacramento,+CA&cid=10557414219470938187&ei=KIqIT_TkBIO1iwKJqemZCA&sa=X&oi=local_result&ct=placepage-link&resnum=4&ved=0CLIBEOIJMAM
  
 
 
 
 
 
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 Mary C. 
 
5301 days ago
 
 
 Verified 
They showed up on time, did a great job of cleaning our chimney, AND, they cleaned up after themselves.  We were very happy with their service!
  
 
 
 
 
 
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 Kitty W. 
 
5312 days ago
 
 
 Verified 
We've used A1 for a decade now and we've always been completely satisfied.  Prompt, professional and fair pricing.   They lined and repaired our old chimney in 2001 and have cleaned it 3 or 4 times since then.  We definitely recommend them!
  
 
 
 
 
 
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 Kram K. 
 
5312 days ago
 
 
 Verified 
Needed a chimney sweep at my Placerville property to keep my insurance company happy. I found A-1 to be convenient so I hired them for the job.  They did the work promptly as promised and didn't make a laundry list of extra charges... The tenant said they did a good job. Would use again... No muss no fuss...
  
 
 
 
 
 
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 Michelle F. 
 
5391 days ago
 
 
 Verified 
A1 was able to get me a next day appointment which was a huge relief in comparison to a competitor who tried to booked me more than a month away. They showed up within the appointment time frame and were quick, efficient & very friendly with tips on how to use my fireplace best. I will definitely use again next year.
  
 
 
 
 
 
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 Kami fengel S. 
 
5421 days ago
 
 
 Verified 
I appreciate the service A-1 Chimney provided for us. They also educated us on additional services to save us money for combining them. We had them come to clean our chimney and didn't even know we should have our dryer vent cleaned. We thought our dryer was dying, it would take 3 to 4 times to dry one load and now after they cleaned it it only takes one cycle! Looking forward to the money we will save on our energy bill. They were very polite and easy to work with. We will use them again!
  
 
 
 
 
 
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 Richard Z. 
 
5580 days ago
 
 
 Verified 
Excellent service.  Professional, polite and clean.  Ask for Leon.